Frequently asked questions
You may have some questions about booking your ski holiday. So we have looked at the most frequently asked questions and have some answers for you here. If your questions are not answered below, please remember that we are always at hand to email for any queries that you may have.
Booking Process
How can I book a Holiday with SkiAndorraHolidays.com ?
You can book our holidays directly on our website and add any items to your basket. The website will allow you to create an account and pay directly on the website. Alternatively, you can email us on info@skiandorraholidays.com and ask for offers or more information to make a booking. Alternatively, if you prefer, you can call us on the phone numbers advertised on our website.
How do I make a payment with SkiAndorraHolidays.com ?
You can pay on your account on the website if you have booked direct online. Otherwise you can pay by our Paygold secure link payment system or by bank transfer. A deposit is required at the time of booking and the balance will be due at least 6 weeks before departure. You can also do part payments at times that suit you - just let us know and we can set up the payment for you.
Can I pay in Sterling (£s) ?
Our prices are in euros. When you make a payment your bank will use the exchange rate set by them on the day of purchase.
How do I receive my vouchers and booking instructions ?
You will receive an email confirmation when you book your holiday and/or services. You will also receive a Booking Summary detailing everything you have booked. Nearer the time of travel (normally 1 -2 weeks before) you will receive all of the travel vouchers that you will need along with information and any instructions that are necessary. We will also send you an important information sheet which you must read carefully.
What happens if I lose my vouchers?
Just let us know and we will resend them to you. Email us at info@skiandorraholidays.com
Can I book flights with SkiAndorraHolidays.com ?
Yes you can book a package including flights on our website. From our experience, however, most of our clients have found it much more ecomomical and flexible to book their own flights - that way they can choose suitable times, baggage, airports etc. So you can book transfers, accommodation and ski extras and then book your own flights.
Can I book less than a week's stay ?
Yes, our holidays are flexible durations and do not have to be 7 nights. If you are wanting group ski lessons you need to arrive on a Sunday as weekly group lessons can only be started on Mondays. For those that prefer a "long weekend skiing", there is also a 2 day weekend group ski school on a Saturday & Sunday.
If you do not want group lessons you can arrive any day of the week but there are more offers in the hotels based on travelling Sunday to Sunday.
Can I book ski extras and transfers without accommodation ?
Transfers can be booked with us without accommodation. You can book transfers from either Barcelona or Toulouse airports. Please see our Transfers page on the website for all the times of the shuttles to suit your flight times.
Ski extras such as lift passes, equipment and lessons normally have to be booked with accommodation, however if you have already booked your accommodation please email us with your requirements on info@skiandorraholidays.com and we will do our best to help you.
Can I cancel all or part of my holiday after I book ?
It is best to let us know as soon as possible of any changes to your booking or cancellation. We will always try and do the best we can to minimise any costs to you and we are flexible with regards to cancelling/amending services such as transfers and ski packs up to 2 weeks before travel with an admin fee. Hotel changes, however, may incur a charge which is set individually by each hotel/apartment owner. Please see our Terms and Conditions for more details.
Is SkiAndorraHolidays.com a secure company?
We are a legal Spanish company and are part of AVIBA which is the Member of the Balearic Travel Agents (the equivelent of ABTA in UK).
License Number: BAL 515. We have been operating successfully since 2005 in Mallorca, Italy and Andorra under our parent brand "The Travel Buddy SL"
Transfers
What transfers are available ?
Transfers are available from both Barcelona airport and City Centre or Toulouse airport on a shuttle or private service. Please see our airport transfers page for prices and times of transfers. We strongly recommend the Barcelona option. There are far more shuttles (9 per day - every 2 hours) from / to Barcelona and just 4 from / to Toulouse (every 4 hours). Toulouse has been known to have disruptions in the past and when these disruptions occur the transfer company cannot be held responsible and you will be obliged to make your own arrangements or cover any extra costs. This should be covered by your holiday insurance.
How do I book transfers and can I book transfers only ?
Yes, you can book just transfers with us, however, we offer all services including accommodation, lift passes, equipment and ski lessons. It's normally cheaper to book a package to Andorra so just send us an email if you would like some offers. Transfers can be booked direct online and also by email. All we require is full names and dates of birth to complete the booking aswell as the dates, your flight details and destination resort/accommodation.
How do I get my vouchers ?
Vouchers will be emailed to you approx 1-2 weeks before travel. The vouchers will have instructions on where to meet the coach and the transfer pick up time/s along with contact numbers in the event of a delay.
What happens if my flight is delayed and I have booked a shuttle transfer ?
There will be contact numbers to phone if your flight has been delayed and you have missed your scheduled shuttle. Our transfer supplier will try to put you on the next available shuttle, spaces permitting. If your flight lands early and there is a shuttle before your scheduled time again, if there is available space, you can use your voucher for this earlier service.
Where do I meet my private transfer driver ?
The driver or representative will be in the arrivals hall with a board with your name on and they will escort you to the taxi/bus.
Will I be dropped off outside my accommodation ?
- Shuttle Transfers
You can select a drop off point via our website or just let us know the accommodation where you will be staying. The coach driver will drop you off as near to your accommodation as possible. Please note that due to some streets being particularly narrow or steep you may be dropped close by and potentially have to walk a short way.
- Private Transfers
The driver will drop you off as near to your accommodation as possible, please note that due to some streets being particularly narrow or steep and dependent on vehicle size you may be dropped close by and potentially have to walk a short way.
- Pas de la Casa
In Pas de la Casa, due to traffic regulations all transfers are dropped off and collected at the main bus stop in resort. (Private Transfers – Generally near to door as possible however also subject to size of vehicle & weather conditions)
If the snow is particularly heavy this could affect the exact location you are dropped off or collected.
Where is the return pick up point?
Generally this will be where you have been dropped off (on the other side of the road). The location will be stated on your transfer voucher, however, if you are unsure please email us or call the number on the voucher to double check.
Accommodation
What are the child prices for accommodation?
The prices for Bed & Breakfast and Half Board are generally charged in the following age groups, however each hotel will have its own policy.
- Adult – 12 years and over
- Child – between 3 and 11 years old
- Infant – Under 3 go FREE!
Pricing for Self Catering, Studios and Apartments is based on the room and not per person. Just send us an email if you would like some offers sending
What are the Check in and Check out times ?
These are defined by all the hotels and apartments individually but generally check in will start from 14.00H-16.00H and check out between 10.00H- 12.00H.
Do I have to pay Tourist Tax in Andorra ?
Yes. Tourist Tax is payable, always on arrival at your accommodation. The tax only applies to anyone 16 years or over. The daily amount will vary according to the star-rating of your accommodation.
Ski Extras
Where and when do I receive my Ski Pack vouchers ?
These will be emailed to you 1 - 2 weeks before travel.
How do I collect my lift passes?
Your vouchers will be emailed to you 1 - 2 weeks before travel.
The lift pass can be collected at the ticket windows or the self-service machines located at the bottom of the gondola in each resort.
It is essential that you check what you have collected before you leave the cashier desk or auto machine. Errors cannot be rectified later.
We do not recommend that you use the self service machines if you have lunch vouchers included or a group of 15 plus people. Please use the ticket window to collect.
What do I do with the equipment hire vouchers ?
Please print the hire vouchers and take to your allocated ski rental shop. You will be able to collect your equipment on your arrival day after 4pm. Alternatively the ski rental shops open at 08.30H for collection on the morning of your first day of skiing.
We work will a number of shops in each resort, a hire shop will be allocated based on your accommodation location or personal choice.
Your allocated hire shop will be shown on your vouchers.
If you know the shop you want to use – Please let us know and we can try to allocate that shop for you.
What do I do with the ski school vouchers ?
These vouchers will also need to be handed in to the ticket office at the gondola (or self-machine machine) and will be exchanged for the Ski School tickets. These should be handed to the instructor/s on the first day of your lesson.
What day does Ski and Snowboard School begin ?
Ski and Snowboard group lessons almost always begin on a Monday. The five day course is Monday to Friday, 4 day course Monday to Thursday and 3 day course Monday to Wednesday.
There is also a 2 day weekend group ski school on a Saturday and Sunday (Some resorts will do more than 2 days if required - just email us for details).
What times are the ski and snowboard schools ?
Weekly Group Lessons can usually only be started on Mondays.
The 2 day weekend group ski school starts on Saturdays only.
Group lessons are either AM - 10.00H-13.00H or PM - 14.00H-17.00H
You can request morning lessons, however we can not guarantee these as they are subject to availability and dictated by the ski stations. For High Season New Year, February Half Term and Easter these need to be requested as early as possible.
To ensure morning lessons through the season please book as early as possible. The ski schools reserve the right to change lesson times if necessary. This would be a situation out of our control, however is an extremely unusual occurance.
Children's Facilities
Grandvalira
Is there a nursery in Grandvalira ski area ?
Yes, there is a "baby" nursery in Soldeu which takes babies from 4 months old and another in Grau Roig which accepts babies from 1 year old. There are also nurseries at the ski stations in all of the resorts apart from Pas de la Casa that will take children from 2 years old. The nursery is mainly indoor and the children will be well supervised. Weather and age permitting the children can go outside to play in the snow. Opening hours are 9.30 am until 16.30 pm. Food and nappies are not provided and no ski lessons are given.
What facilities are there for older children?
From 3 to 5 years old there are the Snow Garden centers in all areas of Grandvalira (Pas de la Casa, Soldeu, El Tarter, Canillo and Encamp). There will be dedicated areas for the children to learn to ski with special adaptive classes for the beginners, introducing them to fun lessons in the snow. Snow garden can be for 3 hours (half-day) or for full day under the Kids Programme. The Full Day Kids programme is a fabulous for both the parents (to give them plenty of free time to enjoy the slopes) and for the children who have great fun in a special environment - they will have lessons in the morning, lunch and activities in the afternoon.
What age can children join ski school?
Children can join ski school from 6 years old in all of the Grandvalira resorts. The snowboard school is only available for children in the resorts of Soldeu, El Tarter & Canillo. Again, the full day kids programme is available for children from 6 to 11 years and will cover snowboard for children in the resorts of Soldeu, El Tarter & Canillo. Just email us for more information.
Arinsal/Pal/Arcalis
Is there a nursery in Arinsal/La Massana ski area?
Yes, there are nurseries in both Arinsal & Pal (La Massana) which is the Jardin Infantil run by the ski school on the mountain and takes children from 1 to 5 years old. Food and nappies are not provided. Lessons are not included. Anyday start.
What facilities are there for older children?
From 3 to 5 years old there is the Snow Garden where instructors will help teach children the basics of skiing and the emphasis is on fun learning. Skis and Boots are not provided so you must ensure that your child has the correct ski equipment. Parents can opt for the half-day (3 hours of lessons) or full day kids programme (6 hours which will include lessons in the morning, lunch and activities in the afternoon). This is available for all children from 3 to 11 years.
What age can children join ski school?
Children can join ski school from 6 years old in Arinsal and Pal and snowboard school from 12 years old.